You can register/login by clicking on the
"person" icon top right of our website.
Sign up
Under 'register', enter your e-mail address and a link will be sent to your e-mail address where you can set a password.
Login
Under 'log in', enter your user name or e-mail address and password. After logging in, you can start ordering.
Click here and enter your user name or e-mail address known to us.
You will then receive an e-mail from us with instructions on how to change your password.
We are open on weekdays from 08:00 - 17:00.
Sign up
You can here subscribe to our newsletter or at the bottom of the homepage on our website.
Unsubscribe
Should you wish to unsubscribe from the newsletter, you can unsubscribe via the latest newsletter you received. At the bottom of this newsletter is 'Click here to unsubscribe'.
Changing your customer account can be done by clicking on the "person" icon at the top right of our website and logging in. You can then change various details.
For each product (search for the relevant product using the search bar at the top of our website) for which a user manual and/or leaflet is available, you will find a button on which you can click to view the relevant user manual/leaflet.
Please contact our customer service.
This is only possible if the parcel has not yet been presented to the shipping service.
You can contact us via email or by phone let us know if your order needs to be changed or cancelled and we will be able to inform you if this is still possible.
If the parcel has already been presented to the shipping service, we will try to find a solution with you.
To remove a product from your basket, you need to click on the "basket" icon at the top right of our website and there click on the cross in front of the relevant product. This item will then be removed.
It is possible to place an order from abroad. Please contact our customer service.
If, while calculating shipping costs and the checkout process, you see that your country is not in the options. Please also take in touch with us for your order.
For example, if you want to order a larger quantity of products, you can always request a no-obligation quote via our customer service. Please state the name of the item, the item number, the desired version and the desired quantity.
You can find product information with each product and in any instruction manual and/or leaflet.
If you have any other questions about our products, please contact our customer service.
Delivery is via parcel delivery company UPS.
Prices quoted are excluding shipping costs. Shipping costs depend on the destination and are calculated at checkout. Within the Netherlands, the cost is 9 euros excluding VAT for shipments under 10 kilos.
You will always receive a Track & Trace code via e-mail upon dispatch.
You can also always collect your order free of charge at our head office in Aalsmeer on Monday to Friday between 08:00 and 17:00.
Our address details are:
Nieuwkoop B.V.
Aalsmeerderweg 249 S
1432 CM Aalsmeer
Please contact our customer service if your order has not yet been received within the regular delivery time.
You can pay for your order in different ways. We currently offer the following payment methods:
Post-payment/on account ordering is only available for business customers upon request.
Please contact our customer service.
If you would like to send something back to Nieuwkoop, please contact our customer service to discuss the possibilities.
As soon as we receive your return package, the return will be processed.
Within a few days of processing your return, you will receive the purchase amount back into your account.
Refunds will be made via the payment method you chose during checkout of the order.
Didn't receive the refund? Bring the customer service Then please notify us so we can sort it out for you and still refund.
Unfortunately, not all questions can be answered on this page. See our pages with information on payment methods and shipping, warranty and complaints and returns Whether the terms and conditions. Should you have any other questions, please always contact our customer service.
